Effective Date: [1st July 2024]
Welcome to ESA Registry UK! These Terms of Service (the “Terms”) govern your access to and use of our website, services, and products. By using our website or purchasing our services, you agree to these Terms. If you do not agree, please do not use our services.
1. General Information
1.1 ESA Registry UK is a private company that provides Emotional Support Animal (ESA) registration services, including the issuance of ID cards, certificates, and letters for housing and travel purposes. We are not affiliated with any charity, government, or public organization.
1.2 These Terms form a legally binding agreement between you and ESA Registry UK (“we,” “us,” or “our”).
1.3 By using our website or services, you confirm that you are at least 18 years old or have the permission of a legal guardian.
1.4 If you have any questions or concerns about these Terms, please contact us at hello@esaregistry.co.uk.
2. Services Provided
2.1 ESA Registry UK provides registration services for Emotional Support Animals, including official ID cards, certificates, housing letters, and travel letters. These documents are based on the information you submit through our forms.
2.2 Our services are intended to help you gain recognition and support for your ESA. However, ESA Registry UK does not guarantee acceptance of these documents by landlords, airlines, or other third parties, as policies may vary.
2.3 The documents we provide are based on the information you supply. We rely on the accuracy and completeness of the information provided and are not responsible for any false or misleading information submitted.
2.4 ESA Registry UK is a private registry and is not affiliated with any charity, government, or public organization.
3. Eligibility for Services
3.1 Our services are available to customers worldwide, but our documents are issued based on UK standards.
3.2 You confirm that you are providing accurate and truthful information about your ESA and your need for support. Misrepresentation may lead to the invalidation of your registration.
3.3 ESA Registry UK reserves the right to refuse services if we suspect that the information provided is inaccurate or fraudulent.
4. User Accounts
4.1 You may be required to create an account to use our services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4.2 You agree to notify us immediately if you suspect any unauthorized use of your account or any other security breach.
4.3 ESA Registry UK is not liable for any loss or damage arising from your failure to safeguard your account credentials.
5. Payments and Fees
5.1 ESA Registry UK offers services at the prices listed on our website. All prices are in GBP and include applicable taxes unless otherwise stated.
5.2 Payment must be made in full at the time of ordering. We accept payment through secure third-party payment processors.
5.3 Once payment is received, your order will be processed, and your documents will be issued and delivered within the specified timeframe.
5.4 ESA Registry UK reserves the right to change the prices for our services at any time. Price changes will not affect orders that have already been completed.
6. Refund Policy
6.1 We strive to provide a high level of service, but refund requests will be assessed on a case-by-case basis.
6.2 Refunds are generally not available once your documents have been issued, except in the following circumstances:
If there has been an error or oversight on our part.
If your documents are not delivered due to issues caused by ESA Registry UK.
6.3 Refunds will not be provided if the refusal of accommodation is due to inaccurate or incomplete information provided by you.
7. Use of Our Website
7.1 You agree to use our website only for lawful purposes. You are prohibited from using our website:
To violate any laws or regulations.
To infringe on any third-party rights, including intellectual property.
To submit false or misleading information.
To introduce malicious software (e.g., viruses) or to engage in hacking.
7.2 We reserve the right to terminate or suspend your access to our website if you violate these Terms or engage in unlawful activities.
8. Privacy and Data Protection
8.1 ESA Registry UK is committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your data as described in the Privacy Policy.
8.2 We comply with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws. For more information, please review our Privacy Policy.
9. Limitation of Liability
9.1 ESA Registry UK provides its services on an “as is” and “as available” basis. We make no warranties or guarantees regarding the accuracy, reliability, or suitability of our services for your needs.
9.2 To the fullest extent permitted by law, ESA Registry UK, its employees, and affiliates will not be liable for any damages, whether direct, indirect, incidental, or consequential, arising from your use of our services, including but not limited to:
Issues with the acceptance of documents.
Errors in the information provided by you.
Technical issues with the website or service availability.
9.3 You agree to indemnify and hold harmless ESA Registry UK from any claims, damages, losses, or expenses arising from the use of our services.
10. Intellectual Property
10.1 All content on the ESA Registry UK website, including but not limited to text, graphics, logos, images, and software, is the intellectual property of ESA Registry UK or our licensors. It is protected by copyright, trademark, and other intellectual property laws.
10.2 You may not copy, reproduce, distribute, or use any of the content from our website without our express written permission.
11. Changes to These Terms
11.1 We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated effective date.
11.2 By continuing to use our services after the Terms have been updated, you agree to the changes.
12. Governing Law and Jurisdiction
12.1 These Terms are governed by the laws of England and Wales. Any disputes arising from or related to these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Email: hello@esaregistry.co.uk