Returns Policy
We want you to be completely happy with your purchase. If you’re not satisfied, we offer a 14-day returns policy from the date your item is delivered.
Eligibility for Returns:
Items must be unused, in their original packaging, and in a resellable condition.
Personalised or custom-made items (e.g. vests with custom embroidery) are non-refundable unless faulty.
For hygiene reasons, worn items (e.g. used harnesses or vests) cannot be returned.
How to Return an Item:
Email us at [your email address] within 14 days of delivery with your order number and reason for return.
We’ll provide return instructions.
You are responsible for return postage.
Refunds: Once we’ve received and inspected the returned item, we’ll process your refund within 5–7 working days to your original payment method.
Exchanges: If you need a different size, please contact us to arrange an exchange.
Still have questions? Reach out to us at hello@esaregistry.co.uk – we’re happy to help.